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Safety & Policies

Cancellation Policy

Please cancel or reschedule at least 24 hours prior to your appointment

  • No fee will be charged if your email or voicemail is left more than 24 hours before your scheduled appointmentYou will receive a response from one of our staff members via phone or email as soon as possible.

  • For any cancellations within less than 24 hours of the appointment time, we are implementing a cancellation fee of at least 50% and up to 100% of the original appointment total.

  • No-calls, no-shows, and cancellations during the appointment time will be charged 100% of the original appointment total.

This cancellation policy allows us time to inform our clients on the waitlist of availability, keep our stylists’ schedules filled, and better serves everyone. As a courtesy, we send text or email reminders prior to your appointment date. However, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.

In order to cancel (or reschedule) your appointment:

Click the Manage Appointment link at the bottom of your confirmation email, give us a call at 413-584-7798, or email us at

Prices are Subject to Change

As a small business, our prices are subject to fluctuate for a variety of reasons. A general rule of thumb is that if we are spending more time or money on your service, we will often charge more for the service. The prices of the products we use in the beauty industry are constantly changing, which means our service prices will change in reflection. The price may also change because your stylist got a raise! Additionally, the price of your salon visit may change if your service was ultimately different than the service that was originally booked. Example: you booked a Full Dimensional Color with us and ended up receiving a Full Dimensional Color and Cut - this is a different service, and takes more time and more money to achieve. Example: you booked a long haircut, and ended up receiving a Big Hair Transformation, such as a long to short hair cut with a stylized fade. Prior to checking out after your services, your stylist confirms prices or updates pricing at the front desk. If you have any questions or concerns, please ask us and we can check in again with your stylist.

Return Policy

If you purchased a product, and don't love it after using it once or twice, you may bring it back to us to try something else!

Lightly used products may be returned, within 30 days and with a receipt, for exchange or store credit only


Masks are optional in the salon. If you have been exposed to someone with COVID-19, or have a cough for ANY reason, you MUST wear a mask AT ALL TIMES

Please consider the safety of your stylist, their coworkers, and their families. If you have any signs of sickness, you MUST wear a mask AT ALL TIMES while in the salon.

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