Safety & Policies

COVID-19 Safety

As of January 8th, 2022: Proof of vaccination & face masks are required for ALL clients and any accompanying guests entering the salon. Everyone is required to wear a face mask that covers the nose, mouth, and chin for their appointment, if you are in need of a proper face mask, please call our front desk to ask at the front door.

Please consider the safety of your stylist, their coworkers, and their families. By agreeing to your service you are signing off that you have NOT experienced the attached symptoms in the last 24 hours and that you have NOT come into close contact with someone diagnosed with Covid-19 or have been asked to self-quarantine by your doctor or health official.

Symptoms include cough, shortness of breath, loss or altered smell/taste, fever, chills, headache, sore throat, nausea, vomiting, diarrhea, congestion, or runny nose.

Cancelation Policy

In order to cancel your appointment:

Click the link at the bottom of your appointment email, give us a call at 413-331-7832, or email us at

Please cancel or reschedule at least 24-hours prior to your appointment

  • No fee will be charged if your message is left more than 24-hours before your scheduled appointmentYou will receive a response from one of our staff members via phone or email as soon as possible.

  • For any cancelations with less than a 24-hour notice, we will be implementing a cancelation fee that is at least 50% of the original appointment total or otherwise requested by the stylist.

  • No-call, no-shows, and cancelations during appointment time will most likely be charged 100% of the original appointment total or otherwise requested by the stylist.

This cancelation policy allows us time to inform our clients on the cancelation list of availability, keep our stylists’ schedules filled, and better serve everyone. As a courtesy, we send text or email confirmations prior to your appointment date. However, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancelation fee.


*If you are sick, have been in close contact with someone who has tested positive for COVID-19, or you are affected by a weather emergency, we still require a call, email, or text. In regards to foreseeable bad weather, we aim to text or call the night before your appointment to confirm your appointment, if we are open*