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Safety & Policies

COVID-19 Safety

Effective 9/1/22: Masks are optional in the salon. If you are wearing a mask, your stylist will also wear a mask - no questions asked! If you have been exposed to someone with COVID-19, or have a cough for ANY reason, you MUST wear a mask AT ALL TIMES.

Please consider the safety of your stylist, their coworkers, and their families. By agreeing to your service you are signing off that you have NOT experienced 2 or more symptoms in the last 24 hours, and that you have NOT been asked to self-quarantine by your doctor or health official.

Symptoms include cough, shortness of breath, loss or altered smell/taste, fever, chills, headache, sore throat, nausea, vomiting, diarrhea, congestion, or runny nose.

Cancelation Policy

In order to cancel your appointment:

Click the Manage Appointment link at the bottom of your appointment email, give us a call at 413-331-7832, or email us at

Please cancel or reschedule at least 24-hours prior to your appointment

  • No fee will be charged if your message is left more than 24-hours before your scheduled appointmentYou will receive a response from one of our staff members via phone or email as soon as possible.

  • For any cancelations with less than a 24-hour notice, we will be implementing a cancelation fee that is at least 50% of the original appointment total, or otherwise requested by the stylist.

  • No-call, no-shows, and cancelations during the appointment time will be charged 100% of the original appointment total, or otherwise requested by the stylist.

This cancelation policy allows us time to inform our clients on the cancelation list of availability, keep our stylists’ schedules filled, and better serves everyone. As a courtesy, we send text or email confirmations prior to your appointment date. However, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancelation fee.

Prices are Subject to Change

As a small business, our prices are subject to fluctuate for a variety of reasons! A general rule of thumb is that if we are spending more time or money on your service, we will often charge more for the service. First off, the prices of the products we use in the beauty industry are constantly changing, which means our services will change in reflection! Another reason for a price change is that your stylist got a raise- whoohoo! Additionally, prices of your salon visit often change because your service was ultimately different than the service that was originally booked. Example: you booked a Full Foil with us and ended up receiving a Full Balayage and Haircut - this is a different service, and takes more time and more money to achieve. Another example is that you book a long hair cut and you ended up receiving a Big Hair Transformation, such as a long to short hair cut with a stylized fade. Prior to checking out after your services, your stylist confirms prices or updates pricing at the front desk. If you have any questions or concerns, please ask us and we can check in again with your stylist.

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